{"id":12167,"date":"2025-08-11T10:53:48","date_gmt":"2025-08-11T14:53:48","guid":{"rendered":"https:\/\/www.marrainetendresse.com\/service\/questions-frequentes\/"},"modified":"2025-09-18T10:23:21","modified_gmt":"2025-09-18T14:23:21","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.marrainetendresse.com\/en\/service\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row css=\".vc_custom_1754933910585{padding-top: 50px !important;}\"][vc_column width=\"1\/6\"][\/vc_column][vc_column width=\"2\/3\"][vc_custom_heading text=\"Frequently asked questions about our respite service\" font_container=\"tag:h1|text_align:left|color:%2314d0b5\" use_theme_fonts=\"yes\"][vc_column_text]\n\n\n<div id=\"wpv-view-layout-12115\" class=\"js-wpv-view-layout js-wpv-layout-responsive js-wpv-view-layout-12115\" data-viewnumber=\"12115\" data-pagination=\"{&quot;id&quot;:12115,&quot;query&quot;:&quot;normal&quot;,&quot;type&quot;:&quot;disabled&quot;,&quot;effect&quot;:&quot;fade&quot;,&quot;duration&quot;:500,&quot;speed&quot;:5,&quot;pause_on_hover&quot;:&quot;enabled&quot;,&quot;stop_rollover&quot;:&quot;false&quot;,&quot;cache_pages&quot;:&quot;enabled&quot;,&quot;preload_images&quot;:&quot;enabled&quot;,&quot;preload_pages&quot;:&quot;enabled&quot;,&quot;preload_reach&quot;:1,&quot;spinner&quot;:&quot;builtin&quot;,&quot;spinner_image&quot;:&quot;https:\/\/www.marrainetendresse.com\/wp-content\/plugins\/wp-views\/embedded\/res\/img\/ajax-loader.gif&quot;,&quot;callback_next&quot;:&quot;&quot;,&quot;manage_history&quot;:&quot;enabled&quot;,&quot;has_controls_in_form&quot;:&quot;disabled&quot;,&quot;infinite_tolerance&quot;:&quot;0&quot;,&quot;max_pages&quot;:0,&quot;page&quot;:1,&quot;base_permalink&quot;:&quot;\/en\/wp-json\/wp\/v2\/pages\/12167?wpv_view_count=12115&amp;wpv_paged=WPV_PAGE_NUM&quot;,&quot;loop&quot;:{&quot;type&quot;:&quot;&quot;,&quot;name&quot;:&quot;&quot;,&quot;data&quot;:[],&quot;id&quot;:0}}\" data-permalink=\"\/en\/wp-json\/wp\/v2\/pages\/12167?wpv_view_count=12115\">\n\n\t\n\t\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12178\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12178\" aria-expanded=\"true\" aria-controls=\"collapse-12178\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>Will it always be the same volunteer who comes to our house?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12178\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        Yes. A care sponsor (Marraine tendresse) will be paired with you for the duration of the service.\r\n\r\nIn exceptional circumstances, with your consent or at your request, another care sponsor may take over for a few meetings or to complete the current pairing, for example, if your care sponsor is absent due to illness or vacation.\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12181\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12181\" aria-expanded=\"true\" aria-controls=\"collapse-12181\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>If I have twins or triplets, will I be entitled to more than 12 visits?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12181\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        Yes. Marraine Tendresse offers respite to families according to their situation, either:\r\n<ul>\r\n \t<li>12 consecutive visits for a family welcoming a baby, for a total of 36 hours;<\/li>\r\n \t<li>24 consecutive visits for families welcoming twins, for a total of 72 hours;<\/li>\r\n \t<li>36 consecutive visits for families welcoming triplets, for a total of 108 hours.<\/li>\r\n<\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12184\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12184\" aria-expanded=\"true\" aria-controls=\"collapse-12184\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>Can I have respite on an irregular basis, for example, every 2 or 3 weeks?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12184\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        No. Our respite service is offered continuously every week, unless an exceptional situation arises (e.g., illness, doctor's appointment, vacation, support from another resource).\r\n\r\nWith few exceptions, it\u2019s important to meet with your care sponsor each week, as many families rely on respite and others may be waiting for a sponsor to become available.\r\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12187\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12187\" aria-expanded=\"true\" aria-controls=\"collapse-12187\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>Do meetings have to be three hours long each week?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12187\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        Ideally, meetings will last 3 hours each. \r\n\r\nHowever, if you need more support during the first few weeks of your pairing, we suggest discussing this with your care sponsor. Depending on her availability, you could agree on a different schedule for a few meetings (e.g., two 1.5-hour meetings each week for the first two or three weeks).\r\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12190\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12190\" aria-expanded=\"true\" aria-controls=\"collapse-12190\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>What should I do if a member of my family is sick before or during the meeting?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12190\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        Please contact your care sponsor as soon as possible if you or a family member (such as a baby, sibling, or parent) has a contagious illness. In most cases, the meeting will be rescheduled for the following week or once there is no longer a risk of spreading the illness. If your care sponsor becomes ill, she will let you know as soon as possible and the meeting will also be rescheduled.\r\n\r\nMarraine Tendresse places great importance on the health and well-being of everyone and asks that you avoid putting yourself at risk, particularly for contagious illnesses (e.g., gastroenteritis, colds, flu, conjunctivitis, chickenpox, measles, whooping cough, and others). \r\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12193\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12193\" aria-expanded=\"true\" aria-controls=\"collapse-12193\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>If we cancel a meeting due to illness or other exceptional circumstances, will that meeting be \u201clost\u201d?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12193\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        No. When a meeting is canceled due to illness or other exceptional circumstances, it is postponed: your pairing will therefore end one week later than planned, after agreement with your care sponsor. You will be entitled to the total number of meetings planned for your family, i.e., 12, 24, or 36, depending on your care sponsor's availability. \r\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12196\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12196\" aria-expanded=\"true\" aria-controls=\"collapse-12196\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>How many meetings can be postponed during the entire duration of the twinning?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12196\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        Ideally, the meetings your family is entitled to take place every week consecutively, without being postponed. \r\n\r\nHowever, when circumstances require it, a maximum of three meetings may be postponed, depending on your care sponsor's availability. It is very important to always contact your care sponsor promptly to discuss any necessary adjustments to the time and day of your meetings.\r\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12199\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12199\" aria-expanded=\"true\" aria-controls=\"collapse-12199\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>Can I leave the house while my care sponsor is visiting?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12199\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        No. Our respite service takes place in your presence at home. You can take advantage of the fact that your care sponsor is looking after your baby to sleep, rest, or do any other indoor activity.\r\n\r\nYou can also go outside to garden, for example. \r\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12202\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12202\" aria-expanded=\"true\" aria-controls=\"collapse-12202\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>Can my care sponsor accompany me to the grocery store or shopping?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12202\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        No. The respite service we offer takes place at your home.\r\n\r\nHowever, in exceptional circumstances, your care sponsor may accompany you and your baby to a medical appointment (e.g., for vaccinations). In this exceptional case, your care sponsor may travel with you and your baby in your car or, if you do not have a car, by public transportation or taxi, but under no circumstances may she give you a ride in her car.\r\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"card\">\n    <div class=\"card-header\" id=\"heading-12205\">\n      <button class=\"bouton-accordeon\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-12205\" aria-expanded=\"true\" aria-controls=\"collapse-12205\">\n        <div class=\"titre-wrap\">\n          <div class=\"titre-texte\">\n            <strong>Can my care sponsor and I go for a walk with my baby?<\/strong>\n          <\/div>\n          <div class=\"titre-icone\">\n            <img decoding=\"async\" src=\"http:\/\/www.marrainetendresse.com\/wp-content\/uploads\/2025\/08\/chevron.svg\" width=\"20px\">\n          <\/div>\n        <\/div>\n      <\/button>\n    <\/div>\n    <div id=\"collapse-12205\" class=\"collapse\" aria-labelledby=\"heading-\" data-parent=\"#accordionProject\">\n      <div class=\"card-body\">\n        Yes, you can go outside to walk your baby, in a stroller or baby carrier, accompanied by your care sponsor.\r\n\r\nIf you need rest and quiet time, your care sponsor can take your baby for a walk in a stroller if you wish. In this case, you will determine the length and distance of the walk that you are comfortable with. Throughout the walk, your care sponsor will make sure that you can reach her on her cell phone. \r\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n\t\n\t\n\t\n<\/div>\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/6\"][\/vc_column][\/vc_row]<\/section>","protected":false},"excerpt":{"rendered":"[vc_row css=&#8221;.vc_custom_1754933910585{padding-top: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Frequently asked questions about our respite service&#8221; font_container=&#8221;tag:h1|text_align:left|color:%2314d0b5&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text] Will it always be the same volunteer who comes to our house? Yes. A care sponsor (Marraine tendresse) will be paired with you for the duration of the service. In exceptional circumstances, with your consent or at your request, another &hellip; <a href=\"https:\/\/www.marrainetendresse.com\/en\/service\/frequently-asked-questions\/\" title=\"Frequently asked questions\" class=\"read-more\">Read More<\/a>","protected":false},"author":1,"featured_media":0,"parent":1484,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-12167","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.marrainetendresse.com\/en\/wp-json\/wp\/v2\/pages\/12167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marrainetendresse.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.marrainetendresse.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.marrainetendresse.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marrainetendresse.com\/en\/wp-json\/wp\/v2\/comments?post=12167"}],"version-history":[{"count":3,"href":"https:\/\/www.marrainetendresse.com\/en\/wp-json\/wp\/v2\/pages\/12167\/revisions"}],"predecessor-version":[{"id":12172,"href":"https:\/\/www.marrainetendresse.com\/en\/wp-json\/wp\/v2\/pages\/12167\/revisions\/12172"}],"up":[{"embeddable":true,"href":"https:\/\/www.marrainetendresse.com\/en\/wp-json\/wp\/v2\/pages\/1484"}],"wp:attachment":[{"href":"https:\/\/www.marrainetendresse.com\/en\/wp-json\/wp\/v2\/media?parent=12167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}